Terms & Conditions

Effective Date: 28-06-2025

Welcome to our online grocery store PKD Mart, Owned & Operated by PKD Mart. By using our website, placing an order, or accessing our services, you agree to the following terms and conditions. Please read them carefully before proceeding.

1. Acceptance of Terms

By accessing and using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use this website or its services.

2. Eligibility

You must be at least 18 years old to place an order on this website. By using the services, you confirm that you are legally eligible to enter into binding contracts.

3. Product Information

We strive to ensure all product details, prices, and availability are accurate. However, typographical errors, inaccuracies, or omissions may occur. We reserve the right to correct any such errors without prior notice and cancel any order placed under such inaccuracies.

4. Pricing and Payment

All prices are listed in the applicable currency and inclusive of applicable taxes unless stated otherwise. Payments must be made through the available secure payment options at the time of checkout. Orders will be processed only upon successful receipt of payment.

5. Order Confirmation and Delivery

Once an order is placed, you will receive an order confirmation. Orders are subject to availability and verification. Estimated delivery timelines may vary depending on the delivery location and other factors. We are not liable for delays caused by circumstances beyond our control.

6. Cancellation Policy

Orders once placed cannot be canceled after processing. However, you may contact customer support immediately after placing an order to request cancellation. Cancellations are subject to approval and processing status.

7. Return and Refund

Returns are accepted only under specific conditions such as delivery of expired, damaged, or incorrect products. Any request for return or refund must be raised within 24 hours of delivery with proper evidence. Approved refunds will be processed to the original payment method within the specified time frame.

8. Use of Website

You agree to use the website only for lawful purposes. You must not attempt to gain unauthorized access to any section of the website, transmit harmful code, or engage in any activity that disrupts website functionality or security.

9. Intellectual Property

All content, including but not limited to images, logos, product descriptions, and design, are the property of the website owner. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

10. Limitation of Liability

We shall not be held liable for any indirect, incidental, or consequential damages arising from the use of or inability to use the services provided on this website. Our total liability shall be limited to the amount paid by you for the order in question.

11. Modification of Terms

We reserve the right to modify these Terms & Conditions at any time without prior notice. Updated terms will be effective immediately upon posting on the website. Continued use of the website after changes constitutes your acceptance of the revised terms.

12. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of the jurisdiction in which the business is registered. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.