Return & Refund Policy

Store Name: PKD Mart

Owned By: PKD Mart

At PKD Mart, we take pride in providing quality grocery products and a reliable shopping experience. Please read our Return & Refund Policy carefully before making any purchase.

1. No Return Policy

All purchases made through PKD Mart are final. We do not accept any returns under any circumstances, including but not limited to:

• Change of mind
• Incorrect item ordered
• Personal preferences

We strongly encourage customers to carefully review the product details and confirm the order before checkout.

2. Refunds (If Applicable)

While returns are not accepted, refunds may be considered under exceptional situations such as:

• Damaged or expired products delivered
• Incorrect item sent in place of the ordered product

In such rare cases, refund eligibility is subject to verification and approval by our team. Any such claim must be reported within 24 hours of delivery with clear proof (photos or videos).

3. Refund Process

If a refund is approved after review, the amount will be credited to the original payment method within 4-7 business days.

4. Contact for Exceptions

To request a refund under exceptional conditions, please reach out to our customer support team with:

• Order ID
• Clear description of the issue
• Supporting images or videos as evidence